Exchanges and Returns Policy
EXCHANGE and RETURN POLICY:
Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 15 days from the date you received your order to exchange or return. We will collect from your home, work or an alternative address for free. Just let us know by emailing us at firstname.lastname@example.org and we will send you a return label.
Please make sure your items are returned new, unused and with all GUADALUPE DESIGN tags still attached. If returns do not meet our policy, they will not be accepted and will be sent back to the customer.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
- 15-day return window
- $7.50 flat rate return shipping
- 5% restocking fee
- Final sale items
- No final sale items
CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED AS ACCESSORIES, CLEARANCE OR SALE ITEMS.