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FAQs

For any questions, comments or concerns you have, we are here to help. Below are some FAQs that might help, otherwise please email info@guadalupedesign.com

 

DO I NEED TO SEP UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at GUADALUPE DESIGN without creating an account. However, register with us and you'll be able to enjoy the following benefits:

  • Track your orders and review past purchases
  • Request a return or exchange directly from your account
  • Add sold out items and products you love to your Wish List
  • Preview our new collections and register your interest for your favorite pieces through our seasonal Lookbook
  • Save your address and card details so you can shop even quicker next time

 

IS MY PERSONAL INFORMATION KEPT SECRET?

Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

Credit Cards: 

  • We accept Visa, Mastercard, American Express, Discover, and JCB.

Paypal: 

  • Use any payment method on the growing list of ways to fund a PayPal account. Once you have funded your PayPal account, you can use our single-click PayPal express feature to speed through checkout.

 

I AM SHOPPING FOR A GIFT DO YOU PROVIDE GIFT RECEIPTS OR WRAPPING?

Gift receipts are complimentary and available with any order. Gift wrap is available for an additional $5 per order. GUADALUPE DESIGN will package the order in a gift box with bow and include a personalized card.

 

WHAT TIME DOES MY ORDER HAVE TO BE SUBMITTED BY IN ORDER TO SHIP OUT TODAY?

All orders must be submitted by noon (12:00 pm) PST in order to ship the same day. If the order is placed after noon, it will likely ship out the next business day.

 

I FOUND AN ITEM I WOULD LIKE TO PURCHASE HOWEVER MY SIZE IS NOT SHOWING UP?

Our website is in real time. All available sizes are displayed online. If your size is not showing up, it is unfortunately out of stock. If the item is a sale item we are not able to re-order it. However, if the item is regular-priced, you can submit a special order inquiry on the item's page where it says 'can't find your size' and our Special Orders Department will look into the availability of the item for you.

 

I HAVE ORDERED THE WRONG ITEM/SIZE BY MISTAKE. CAN I EDIT MY ORDER?

Unfortunately, we are not able to change out the items in an order once the order has been placed. We can however cancel an order at any point before it ships out. You can then place a new order for the correct product. To cancel an item you can log in to your purchase history and click the cancel button, or contact our customer service team with your request.

 

I AM SO EXCITED TO RECEIVE MY NEW ITEMS! HOW DO I CHECK THE ORDER STATUS?

If you have an account please login first and then follow the directions below:

  • When signed in to your account, click on 'My account' at the top left hand corner of the site.
  • Below several different options will appear. Click on 'My orders' to see the status of past and current orders that you have placed with us.

 

I CHANGED MY MIND AND WANT TO CANCEL MY ORDER. HOW DO I DO THAT?

You may cancel an order at any time before the order ships. We recommend you cancel your order online (instructions below). You may also cancel your order by contacting customer service, but due to time differences between the USA and other countries, we cannot guarantee customer service will receive your request before the order ships.

To cancel an order online:

  • Click on 'My account'
  • Click on 'My Orders'
  • Select your order #
  • Find your item, and click on 'Cancel' under the Actions column

 

 

 

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